DotResolve offers complete IT management solutions that take the hassles out of managing and maintaining your critical IT systems. We'll customize a support plan that is tailored to your environment and meets and exceeds the specific needs for your technology management and support.
We can be your complete IT solution supporting all your servers, network appliances and desktops. Your systems are monitored and supported both remotely and locally 24/7 and problems are fixed before they can present a problem.
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Monitoring and reporting on the critical health status of our customers' key network devices and applications, such as email, application or file server, or their internet connection. Monitoring the critical health status of your network devices and applications, such as your email or internet connection. The ability to remotely diagnose and remediate problems. Working quickly to resolve any issues, so that you can get back to business as quickly as possible. |
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Through the combination of both the comprehensive monitoring and preventative maintenance activities, our Proactive Program will reduce the business impact of IT failure by minimizing both the occurrences of IT failure and the duration of any remaining IT failures, thus resulting in a highly reliable and stable customer network. |
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For a fixed cost, our Managed Program will reduce the business impact from IT failure by attempting to eliminate the occurrence of IT failure. Any remaining IT failures will be dealt with as a top priority, and within a structured response mechanism. We will support all aspects of the customer's network, including all relevant workstations. |
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At its core, the Supplemental program provides the technical resource(s) access and is delivered in an easy-to-manage subscription model that provides a "window" into the organization's network. Depending on how the MIS Department is structured, the Supplemental Program can also incorporate both overflow and out-tasked services to augment the organization's current skill set. |
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Allows you to create a completely customized flysheet |